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John J. Pershing VA Med Center launches 24/7 emergency Telehealth service


The John J. Pershing Department of Veterans Affairs Medical Center officials announce the launch of the center’s innovative Tele-Emergency Care service.

Tele-emergency care offers immediate access to medical assistance, officials explain: Veteran patients can call their VA medical center at 800 numbers, then press 3 to connect with a health care provider 24 hours a day, seven days a week. No appointment is necessary, and there is no copayment for the visit.

“Our team of experienced nurses and emergency medicine providers will quickly assess your needs and recommend the most appropriate care for your condition,” said officials. “Sometimes, a quick phone or video appointment can get your health back on track! Best of all, we coordinate with your primary care physician and specialists to cover your follow-up needs.”

Conditions that can be managed virtually include cough, cold, flu and COVID symptoms; sore throat; COPD and asthma flares; eye redness and irritation; tick and other insect bites; rashes; skin infections; minor allergic reactions; gastrointestinal illness; urinary tract infections; gout flares; and muscle sprains/strains.

To take advantage of the service, veterans may dial 888-557-8262, then press 3. 

Officials stress Tele Emergency Care supports but does not replace in-person care. For conditions believed to be life-threatening, call 911 or go to the nearest emergency department.  

For more information about Tele Emergency Care and how to access our services, please visit the John J. Pershing VA Medical Center website at www.va.gov/poplar-bluff-health-care or call 573-686-4151.